If I'm getting a PDF of a book, do I also get the poster map, PDF supplement, or similar stretch goal items?
In a word, yes. If your reward includes a PDF version of a book, you’ll get any applicable upgrades (from stretch goals) in PDF as well. So if you’re getting Into the Night in PDF, it will come with a PDF of the poster map, and you’ll get the PDF supplement as well.
Last updated: August 11, 2015 07:59
I was a NUMENERA SUPERFAN backer of the Exclusive Numenera Boxed Set Edition. Do I get these books already?
As part of your NUMENERA SUPERFAN reward, you will receive Into the Night, Into the Deep, and the Artifact Deck as part of that reward. (Along with any other Numenera products that come out through February 2016, including our upcoming scheduled glimmers.)
If you back the Into the Ninth World Kickstarter campaign at a level that includes the All the Print Books package, we’ll replace your NUMENERA SUPERFAN versions of those titles with a $100.00 MCG store credit when the Kickstarter campaign ends. You’ll get the rewards from this campaign, with all applicable stretch goals.
Last updated: August 13, 2015 18:58
How much is shipping?
Basic shipping in the United States is free. (If you’re super-eager to get your rewards, you can upgrade to a higher shipping class, but you’ll be charged accordingly at the time of fulfillment.) For international backers, you’ll pay the shipping costs at the time of fulfillment, but we’ll subsidize $10 of your basic shipping cost. (In other words, if the cost to ship is $32, you’ll pay $22.) Warning: international shipping is expensive. We don’t have any control over that, and we can’t accurately predict what shipping rates will be at the time of fulfillment. If you’re an international backer and have questions about shipping rates, you can visit the USPS website to get an estimate. We anticipate—but cannot guarantee—that our books will weigh about 1.5 pounds (0.7kg), but they are subject to spec changes, stretch goal upgrades, and the weight of packaging. Please also be aware that you may be responsible for import duties, and that we must comply with international law and cannot mark your reward as a gift or as a zero-value item. Duties are not included in your shipping charge.
Last updated: August 11, 2015 07:59
I'm an international backer. Do I have to get each book as it comes out, or can they all be shipped together to reduce the cost of shipping?
Basic domestic shipping is free, but international backers of physical rewards will pay the shipping costs at the time of shipment (we subsidize $10 of that cost on each shipment). You can save money by ganging your products up. When we’re ready to ship a product to you, we’ll send you a special code that lets you order it from our web store. You do not have to place that order right away. We guarantee your product will wait for you for at least one year from its publication date. So you can simply hold onto that code, wait for another product (or a few of them) come out, and order them all at once. That means you’ll wait longer for some of your products, but you’ll save a lot in shipping.
Last updated: August 14, 2015 13:00
If I get the print version of a book, do I also get the PDF supplement stretch goal?
Yep! If there’s a stretch goal item related to your reward that exists only in PDF format, you’ll get it even if you’re otherwise getting the book only in print format. For example, if you’re getting Into the Night in print, you’ll get the poster map in print too. But you’ll get the PDF supplement in PDF format (because that’s the only format it comes in).
Last updated: August 11, 2015 07:59
If I’m getting a PDF of a book, do I also get the poster map, PDF supplement, or similar stretch goal items?
In a word, yes. If your reward includes a PDF version of a book, you’ll get any applicable upgrades (from stretch goals) in PDF as well. So if you’re getting Into the Night in PDF, it will come with a PDF of the poster map, and you’ll get the PDF supplement as well. Last updated: Tue, Aug 11 2015 10:59 am EDT
I was a NUMENERA SUPERFAN backer of the Exclusive Numenera Boxed Set Edition. Do I get these books already?
As part of your NUMENERA SUPERFAN reward, you will receive Into the Night, Into the Deep, and the Artifact Deck as part of that reward. (Along with any other Numenera products that come out through February 2016, including our upcoming scheduled glimmers.) If you back the Into the Ninth World Kickstarter campaign at a level that includes the All the Print Books package, we’ll replace your NUMENERA SUPERFAN versions of those titles with a $100.00 MCG store credit when the Kickstarter campaign ends. You’ll get the rewards from this campaign, with all applicable stretch goals. Last updated: Thu, Aug 13 2015 9:58 pm EDT
How much is shipping?
Basic shipping in the United States is free. (If you’re super-eager to get your rewards, you can upgrade to a higher shipping class, but you’ll be charged accordingly at the time of fulfillment.) For international backers, you’ll pay the shipping costs at the time of fulfillment, but we’ll subsidize $10 of your basic shipping cost. (In other words, if the cost to ship is $32, you’ll pay $22.) Warning: international shipping is expensive. We don’t have any control over that, and we can’t accurately predict what shipping rates will be at the time of fulfillment. If you’re an international backer and have questions about shipping rates, you can visit the USPS website to get an estimate. We anticipate—but cannot guarantee—that our books will weigh about 1.5 pounds (0.7kg), but they are subject to spec changes, stretch goal upgrades, and the weight of packaging. Please also be aware that you may be responsible for import duties, and that we must comply with international law and cannot mark your reward as a gift or as a zero-value item. Duties are not included in your shipping charge. Last updated: Tue, Aug 11 2015 10:59 am EDT
I’m an international backer. Do I have to get each book as it comes out, or can they all be shipped together to reduce the cost of shipping?
Basic domestic shipping is free, but international backers of physical rewards will pay the shipping costs at the time of shipment (we subsidize $10 of that cost on each shipment). You can save money by ganging your products up. When we’re ready to ship a product to you, we’ll send you a special code that lets you order it from our web store. You do not have to place that order right away. We guarantee your product will wait for you for at least one year from its publication date. So you can simply hold onto that code, wait for another product (or a few of them) come out, and order them all at once. That means you’ll wait longer for some of your products, but you’ll save a lot in shipping. Last updated: Fri, Aug 14 2015 4:00 pm EDT
If I get the print version of a book, do I also get the PDF supplement stretch goal?
Yep! If there’s a stretch goal item related to your reward that exists only in PDF format, you’ll get it even if you’re otherwise getting the book only in print format. For example, if you’re getting Into the Night in print, you’ll get the poster map in print too. But you’ll get the PDF supplement in PDF format (because that’s the only format it comes in). Last updated: Tue, Aug 11 2015 10:59 am EDT
Basic shipping in the United States is free. (If you’re super-eager to get your rewards, you can upgrade to a higher shipping class, but you’ll be charged accordingly at the time of fulfillment.) For international backers, you’ll pay the shipping costs at the time of fulfillment, but we’ll subsidize $10 of your basic shipping cost. (In other words, if the cost to ship is $32, you’ll pay $22.) Warning: international shipping is expensive. We don’t have any control over that, and we can’t accurately predict what shipping rates will be at the time of fulfillment. If you’re an international backer and have questions about shipping rates, you can visit the USPS website to get an estimate. We anticipate—but cannot guarantee—that our books will weigh about 1.5 pounds (0.7kg), but they are subject to spec changes, stretch goal upgrades, and the weight of packaging. Please also be aware that you may be responsible for import duties, and that we must comply with international law and cannot mark your reward as a gift or as a zero-value item. Duties are not included in your shipping charge.
Last Updated At: 09/20/15What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.